Demystifying Service Design

Client: Technology Enabled Care Team, Scottish Government and Scottish Federation of Housing Associations

We co-created a two-day online development programme to enhance accessibility and nurture a common understanding of service design. Online sessions were supported by follow-up mentoring sessions with local authorities, health and social care partnerships, and housing associations to support the practical application of tools and approaches on live projects. We also created content for an online toolkit outlining a person-centred approach to designing services for housing, social care, and health published by Health Improvement Scotland. Here is the link to the website.